Right to Information and Information Privacy & Privacy Breaches / Complaints


This extension to our Case Management solution allows for comprehensive recording and management of  Right to Information and Information Privacy applications received from the public. Powerful dashboard facilities provide excellent visibility of workloads and controls to ensure compliance with legislative timeframes.


Right to Information

Contains all the features of Case Management plus

  • automatic calculation of expected decision due dates
  • recording of
    • non-compliance and refuse to deal requests
    • search requests, extensions, waivers and disclosure logs
    • internal and third-party consultations
    • internal, external, tribunal and judicial reviews
    • processing time, fees and estimate notices along with payments received and refunds
    • decision/release details including relevant sections of the act and the associated number of pages
  • management dashboards to allow comprehensive review of open applications along with the number of days remaining and current processing stage
  • management reporting to assist with the compilation of monthly and annual reports
Privacy Breaches and Complaints
  • manages enquiries & advice, privacy breaches, privacy complaints and privacy impact assessments
  • recording of relevant information privacy principals and breach sections
  • user defined assessment templates to allow recording of assessment criteria including scope/jurisdiction, breach/act details, CaPE and recommended actions
  • recording of processing time
  • management dashboards to allow comprehensive review of open matters
  • management reporting to assist with the compilation of monthly and annual reports